Support Staff (FOH)
Full Time • Close Company Nashville
Position Overview
Front of House (FOH) Support team members play a vital role in ensuring smooth operations and providing exceptional guest experiences. They are responsible for maintaining the cleanliness and organization of the dining area, assisting with service, and supporting the overall flow of FOH operations. This position requires a collaborative spirit, attention to detail, and a passion for hospitality.
Front of House (FOH) Support team members play a vital role in ensuring smooth operations and providing exceptional guest experiences. They are responsible for maintaining the cleanliness and organization of the dining area, assisting with service, and supporting the overall flow of FOH operations. This position requires a collaborative spirit, attention to detail, and a passion for hospitality.
Core Duties & Responsibilities
- Bussing Tables: Clear and reset tables promptly to maintain a clean and welcoming environment.
- Running Food & Drinks: Deliver food and beverages to guests with efficiency and professionalism.
- Guest Assistance: Help guests navigate the space, provide directions, and respond to inquiries with courtesy and enthusiasm.
- Maintaining Cleanliness: Regularly clean and restock FOH areas, ensuring readiness for service at all times.
- Team Support: Assist FOH staff with additional tasks, such as stocking supplies, refilling water, or addressing guest needs.
- Communication: Collaborate with the FOH team to anticipate and address service needs.
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Problem Solving: Use tact and good judgment to address guest challenges, escalating issues to management as necessary.
Additional Duties & Responsibilities
- Promote a safe and clean environment for coworkers and guests.
- Assist in training new hires by demonstrating workflow, answering questions, and sharing operational best practices.
- Represent the establishment professionally, maintaining positive relationships with guests, the local community, and industry peers.
- Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Employee Handbook.
Physical Demands
- Regularly lift and carry items up to 25 pounds; occasionally lift up to 50 pounds.
- Stand and walk for extended periods, typically 4 to 8 hours per shift.
- Perform physical activities such as bending, reaching, and moving intermittently.
Required Qualifications
- At least 1 year of experience in a hospitality or customer service role.
- Strong interpersonal and communication skills.
- Ability to multitask and thrive in a fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Team-oriented mindset with a proactive and positive attitude.
Desired Qualifications
- 1+ years of experience in a high-volume establishment.
- Have sufficient skills, knowledge and personality to provide a memorable experience
for our patrons
Core Values
- Curiosity: Embrace learning and creative problem-solving.
- A.B.K. (Always Be Knolling): Anticipate, prepare, and execute with intention.
- Pursuit of Excellence: Strive for continuous improvement and excellence.
- Contagious Joy: Bring energy and enthusiasm to every interaction.
- Connection: Build relationships through empathy, intuition, and transparency.
What We Offer
We are committed to fostering a supportive and inclusive culture that values work-life balance and employee well-being. Compensation for this role starts at $10/hour plus a point share in our house tip pool, and eligibility for benefits such as medical, dental, vision, 401k, and life insurance for full-time employees.
We are committed to fostering a supportive and inclusive culture that values work-life balance and employee well-being. Compensation for this role starts at $10/hour plus a point share in our house tip pool, and eligibility for benefits such as medical, dental, vision, 401k, and life insurance for full-time employees.
Equal Opportunity Employer
We welcome all qualified applicants and are dedicated to creating a diverse and inclusive workplace. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, veteran status, or any other characteristic protected by law.
We welcome all qualified applicants and are dedicated to creating a diverse and inclusive workplace. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, veteran status, or any other characteristic protected by law.
Note: This job description is subject to change. It is not intended to list all duties, responsibilities, or qualifications associated with the role.
Compensation: $10.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Gin & Luck is an acclaimed cocktail-anchored hospitality group, best known for its flagship brand Death & Co. Since opening in New York City in 2006/2007, Death & Co has been at the forefront of cocktail culture and has grown into a globally celebrated brand with additional locations in major US markets, three award-winning books, and countless industry accolades.
At Gin & Luck, we’re expanding into new verticals through bars, hotels, and brands that all celebrate the craft of hospitality and the people behind it. As an employer, we are dedicated to creating opportunities for our team to thrive both personally and professionally. We offer benefits including but not limited to “One Fair Wage,” shareholder opportunities, and comprehensive benefits packages for all team members.
What sets us apart is our commitment to our core values:
- Curiosity: We learn and improve through active observation and creative problem solving.
- Pursuit of Excellence: We will forever be chasing excellence—it is a pursuit without end.
- A.B.K.: We anticipate, prepare, and execute with intention.
- Contagious Joy: When we’re having fun, it emanates out and influences our work and the people around us.
- Connection: We build relationships through intuition, empathy, and transparency.
If you’re passionate about crafting unforgettable experiences and being part of a team that celebrates creativity and connection, we’d love to have you on our team. Together, we’ll create moments that inspire, delight, and resonate far beyond the bar.
Not seeing the job you're looking for? Reach out to us at hiring@ginandluck.com with your resume and the role you're interested in! We'll be sure to point you in the right direction.
(if you already have a resume on Indeed)
Or apply here.
One Fair Wage
Gin & Luck ensures everyone earns a fair wage, no matter what their position is. Pay for all tipped and non tipped employees starts at $15/hr. Our hourly wages are some of the most competitive in the industry.
Growth Opportunities
Gin & Luck is growing and we are always looking for talented team members to work alongside! We are opening Death & Co locations, new concepts, hotels and more across the United States. We hope to hear from you soon!
Benefits
All full time employees are eligible for robust medical, dental and vision benefits after 90 days of employment. After one year of employment all employees are eligible for our 401k.
Perks
Dining discounts, continuing education, participation at industry events