Front of House Manager
Full Time • Close Company Atlanta
Benefits:
- 401(k)
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
Position Overview
The Front of House Manager is responsible for staff oversight, guest satisfaction and daily operations. They will also assist in all aspects of FOH, including running food and drink, clearing tables, and greeting guests. All Front of House Managers will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.
The Front of House Manager reports to the Bar Manager and Regional Manager and is expected to work in tandem with all FOH/BOH Staff.
Core Duties & Responsibilities:
● Organize, run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts, ensuring an exceptional patron and employee experience
● Provide guidance and leadership to employees while fostering our Core Values
● Maintains service and sanitation standards in bar/restaurant and all service areas
● Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Teamwork & Communication
● All leadership positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA)
● Provide a strong sense of leadership in all Front of House (FOH) and Back of House (BOH) Staff
● Encourages and builds mutual trust, respect, and cooperation among teammates/staff
● Establishes guidelines so employees understand expectations and parameters
● Check in with your teammates upon arrival and before leaving to see if you can do anything for them
● Maintain effective communication with all teammates before, during and after your shift
● Monitor restaurant and kitchen flow in regard to timeliness during business hours, assist when and where necessary
● Daily monitoring of staff appearance, cleanliness, arrival time, tools etc., and opening and closing duties for all FOH positions
● Ensure daily reports are sent out after each close of shift - respond to all immediate action items notes in reports
● Be capable of covering floor position when needed (for emergency purposes only)
● Respond immediately and directly to all customer complaints
● Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; build relationships with preferred patrons; maintain good community relations
● Be up to date on Slack before you arrive for your shift
● Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
● Focus on continuing your education at all times and into all facets of our operations, be it the Bar, Kitchen, and Service
Service Standards
● Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position
● Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual
● Know the table numbers and position numbers in all sections of the restaurant
● Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building
● Comply with sanitation standards and procedures according to health and legal regulations
● Monitor all FOH positions in their opening and closing responsibilities and service standards
● Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
● Handle gift certificate transactions fill out all pertinent documentation, and present to the guest
● Work toward a thorough knowledge of the Gin & Luck compendium and how to navigate Evernote
● Maintain a comprehensive knowledge of our POS’ operation
● Gain an understanding of how to troubleshoot operational issues as they arise
● Support in training of all FOH positions led by the Gin & Luck Core Values
● Obtain relevant state food handler’s certificate
● Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, Service, Coffee, and Tea programs
● Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures
● Administer bi-annual check-ins and annual reviews
● Act in a professional manner and represent Gin & Luck graciously whether you are in house, traveling, or at another local establishment
Human Resources
● Communicates performance expectations in accordance with job descriptions for each position
● Coaches and counsels employees regarding performance on an on-going basis
● Ensures employees are treated fairly and equitably. Strives to improve employee retention
● Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns
● Ensures recognition is taking place across areas of responsibility
Physical Demands
● The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations
Required Qualifications:
● 2+ years of proven management experience in a reputable establishment
● Highest levels of EQ and discretion
● Ability to lead and develop teams
● Experience with inventory and FOH/BOH systems
● In-depth knowledge of restaurant operations, including food preparation, service standards, and safety regulations
● Strong leadership, interpersonal, and communication skills with the ability to motivate and inspire a diverse team
● Excellent organizational and multitasking abilities to prioritize tasks and meet deadlines in a fast-paced environment
● Outstanding communication skills with the ability to interact effectively with customers and team members
● Excellent customer service and problem-solving abilities
● Flexibility in working hours, including early mornings, evenings, weekends, and holidays
● Patience and adaptability
● Self-motivated and a team player
● High ethics, hard worker, and a great sense of humor
Desired Qualifications:
● 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
● 3+ years of management experience in a high-volume establishment
● 3-4 years of supervisory experience
● Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons
Demonstrate the Core Values of Gin & Luck
● Curiosity: We learn and improve through active observation and creative problem solving.
● A.B.K.: We anticipate, prepare and execute with intention.
● Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
● Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
● Connection: We build relationships through intuition, empathy, and transparency
What We Offer:
Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position starts at $70,000 with a 10% quarterly bonus incentive. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion
Compensation: $70,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Gin & Luck is an acclaimed cocktail-anchored hospitality group, best known for its flagship brand Death & Co. Since opening in New York City in 2006/2007, Death & Co has been at the forefront of cocktail culture and has grown into a globally celebrated brand with additional locations in major US markets, three award-winning books, and countless industry accolades.
At Gin & Luck, we’re expanding into new verticals through bars, hotels, and brands that all celebrate the craft of hospitality and the people behind it. As an employer, we are dedicated to creating opportunities for our team to thrive both personally and professionally. We offer benefits including but not limited to “One Fair Wage,” shareholder opportunities, and comprehensive benefits packages for all team members.
What sets us apart is our commitment to our core values:
- Curiosity: We learn and improve through active observation and creative problem solving.
- Pursuit of Excellence: We will forever be chasing excellence—it is a pursuit without end.
- A.B.K.: We anticipate, prepare, and execute with intention.
- Contagious Joy: When we’re having fun, it emanates out and influences our work and the people around us.
- Connection: We build relationships through intuition, empathy, and transparency.
If you’re passionate about crafting unforgettable experiences and being part of a team that celebrates creativity and connection, we’d love to have you on our team. Together, we’ll create moments that inspire, delight, and resonate far beyond the bar.
Not seeing the job you're looking for? Reach out to us at hiring@ginandluck.com with your resume and the role you're interested in! We'll be sure to point you in the right direction.
(if you already have a resume on Indeed)
Or apply here.
One Fair Wage
Gin & Luck ensures everyone earns a fair wage, no matter what their position is. Pay for all tipped and non tipped employees starts at $15/hr. Our hourly wages are some of the most competitive in the industry.
Growth Opportunities
Gin & Luck is growing and we are always looking for talented team members to work alongside! We are opening Death & Co locations, new concepts, hotels and more across the United States. We hope to hear from you soon!
Benefits
All full time employees are eligible for robust medical, dental and vision benefits after 90 days of employment. After one year of employment all employees are eligible for our 401k.
Perks
Dining discounts, continuing education, participation at industry events