Front of House Manager
Full Time • D&C East Village
Benefits:
- 401(k)
- Bonus based on performance
- Dental insurance
- Health insurance
The Front of House Manager is responsible for staff oversight, guest satisfaction and daily operations. They will also assist in all aspects of FOH, including running food and drink, clearing tables, greeting guests, ensuring timeliness and quality control. All Front of House Managers will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.
Duties and Responsibilities
Demonstrate the Core Values of Gin & Luck:
- Connection - We build relationships through intuition and empathy.
- Curiosity - We learn and improve through active observation and creative problem solving
- A.B.K. - We execute with focus and work to completion.
- Excellence - We will forever be chasing excellence; even when we sometimes fail, it is a pursuit without end.
- Contagious Joy - When we're having fun, it emanates out and influences our work and the people around us.
Teamwork & Communication:
- Arrive to work every day with a positive attitude, a willingness to learn, & prepared for the shift.
- Provide a strong sense of leadership in all Front of House (FOH) and Back of House (BOH).
- Respond immediately and directly to all customer complaints.
- Check in with your teammates upon arrival and before leaving to see if you can do anything for them.
- Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; build relationships with preferred patrons; maintain good community relations.
- Monitor restaurant and kitchen flow in regard to timeliness during business hours, assist when and where necessary.
- Maintain effective communication with all teammates before, during and after your shift.
- Be up to date on Slack before you arrive for your shift.
- Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift.
- Focus on continuing your education at all times and into all facets of our operations, be it the Bar, Kitchen, and Service.
- Maintain a reasonable schedule with flexible availability, including early mornings or late nights, holidays, and time for All Staff meetings and tastings.
- Daily monitoring of staff appearance, cleanliness, arrival time, tools etc., and opening and closing duties for all FOH positions.
- Be capable of covering floor position when needed (for emergency purposes only).
- Ensure daily reports are sent out after each close of shift - respond to all immediate action items notes in reports.
Service Standards:
- Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position.
- Know the table numbers and position numbers in all sections of the restaurant.
- Support in training of all FOH positions led by the Gin & Luck Core Values.
- Cultivate a comprehensive knowledge of the food and beverage items and their preparation inall active spaces within the building.
- Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual.
- Monitor all FOH positions in their opening and closing responsibilities and service standards.
- Work toward a thorough knowledge of the Gin & Luck compendium and how to navigate Evernote.
- Maintain a comprehensive knowledge of our POS’ operation.
- Gain and understanding of how to troubleshoot operational issues as they arise.
- Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members.
- Handle gift certificate transactions fill out all pertinent documentation, and present to the guest.
- Comply with sanitation standards and procedures according to health and legal regulations.
- Obtain relevant state food handler’s certificate.
- Act in a professional manner and represent Gin & Luck graciously whether you are in house, traveling, or at another local establishment.
- Maintain a reasonable schedule with flexible availability, including early mornings or late nights, holidays, and time for all staff meetings and tastings.
- Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, Service, Coffee, and Tea programs.
- Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures.
Reporting Structure
- Front of House Manager reports to General Manger and Director of Operations.
Compensation and Benefits
- Salary, exempt
- Performance Based Bonus Opportunities
- Annual Merit Based Wage Increases
- Pre-tax transit benefits. (in applicable locations)
- Gin & Luck Medical Benefits
- Health, Dental, Vision
- Free Life Insurance
- Optional 401k
- PT employment benefits
- Cultural Alignment among staff
- Fun
- Growth Oriented
- Personal Ownership
- Career driven
- Team Minded
- Inspired
- Proud
- People First Company
- Educational Opportunities
Physical Demands
- The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Compensation: $70,000.00 - $75,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Gin & Luck is an award-winning hospitality group that creates cocktail-anchored destinations and experiences.
When its flagship bar Death & Co first opened in New York City in 2006, the establishment and its talent were credited with changing the art of drink-making and ushering in a new era of cocktail culture. Since then, Death & Co has expanded to Denver, Los Angeles, and Washington, D.C., authored three award-winning books, and received numerous industry awards.
Gin & Luck is currently expanding beyond Death & Co with new brands, bars, and hotels. We are constantly seeking the best opportunities to fuel our growth, ultimately providing opportunities for our talented team members to continue to grow both personally and professionally.
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One Fair Wage
Gin & Luck ensures everyone earns a fair wage, no matter what their position is. Pay for all tipped and non tipped employees starts at $15/hr. Our hourly wages are some of the most competitive in the industry.
Growth Opportunities
Gin & Luck is growing and we are always looking for talented team members to work alongside! We are opening Death & Co locations, new concepts, hotels and more across the United States. We hope to hear from you soon!
Benefits
All full time employees are eligible for robust medical, dental and vision benefits after 90 days of employment. After one year of employment all employees are eligible for our 401k.
Perks
Dining discounts, continuing education, participation at industry events